FAQ & Help

FAQ & Help Page for Pendant Necklace Boutique

  1. Where Is My Product?

    • Products typically process within 2-3 business days, take 3-7 days to produce, and ship within 3-7 additional business days. For pieces that require additional processes such as engraving, stone-setting, or enamel work, please allow up to 12 business days for production. Your tracking information will be sent to you shortly.
    • If you haven't received your tracking number, please contact us for assistance.
  2. I Don't Like the Product

    • We understand! If you're not satisfied, we're here to help:
      • Keep the product and receive 20% off your next purchase with us.
      • Return the item for a full refund.
  3. Product Damaged or Not As Expected

    • We're sorry to hear that! Here's what you can do:
      • Return the damaged item for a full refund or exchange.
      • Exchange the damaged item for a new one at no additional cost.
  4. Product Q&A

    • Have questions about our products? Check out our Q&A section below for answers to commonly asked questions.
  5. Order Cancellation

    • Need to cancel your order? Here's how:
      • If your order hasn't been processed yet, we can cancel it for you.
      • If it's too late to cancel, don't worry! You can process a return once you receive the item.

Product Q&A

  • Q: What materials are your pendants made of?

    • A: Our pendants are crafted from high-quality materials such as sterling silver, gold, and genuine gemstones.
  • Q: How long does shipping take?

    • A: Shipping typically takes 3-7 business days within the US. 
  • Q: Do you offer personalized engraving?

    • A: Yes, we offer personalized engraving services for select pendant styles. Contact us for more information.
  • Q: Can I track my order?

    • A: Yes, once your order ships, you'll receive a tracking number via email to track your package's journey.
  • Q: What if I have a problem with my order?

    • A: We're here to help! Contact our customer support team, and we'll do our best to resolve any issues promptly.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to ensure your shopping experience with Pendant Necklace Boutique is exceptional.